CAN WE VISIT YOUR PREMISES AND WHAT DO YOU HAVE ON DISPLAY THERE?
You are most welcome to visit us and we can often arrange evenings and weekend viewings. There are pedal cars to keep your chimps amused and they are welcome to try out the beds - as are you! We are a small company and this means that if we are out on deliveries the studio may be unmanned so ALWAYS CONTACT US TO ARRANGE A VIEWING! Its a tiny studio with just enough room for a midsleeper (in whitewash finish with straight ladder and various tents) and a bunkbed (in natural pine with underbed drawers) but because the system is a modular one and utilises many components common to all set-ups it is easy to visualise most of the other combinations. You will also be able to see just how high the quality is and how strong the beds are. We are pleased to say very few visitors indeed do not end up placing an order if not immediately then soon after their visit! We carry a large amount of stock and many of the combinations can be taken away (they will fit most estate cars/MPV's/roof racks and even smaller cars if mattresses are not required). Please check stock levels with us in advance should you wish to collect on the day.

WHAT EXACTLY DO I GET IN THE BUILDING KIT (EG BUNKBED KIT, MID SLEEPER KIT ETC?)
In the case of the mid sleeper it is the 4 posts that raise the bed up into the air, a ladder and finally the two extra guard rails for the bed itself to safely contain your sleeping chimp. High sleeper kits are a taller version of this with a longer ladder and also some extra horizontal rails to provide exra rigidity at the lower part (they also serve to support desks if required). Bunk bed kits are the posts that connect the two beds together, the ladder and the guard rails for the top bunk)

WHAT IS THE DISTANCE INTERNALLY BETWEEN THE POSTS?
1965mm x 865mm on the standard beds and 1575mm x 865mm on the Shorty beds.

WHAT COLOUR IS THE PINE?
The beds are ade from best quality Scandinavian pine which has small knots and is quite blonde. However remember that ultra violet light will mellow the pine over several months and strong sunlight can make it go quite honey coloured after a year or two. The White Wash finish is as the name suggests a semi-translucent finish that allows the beauty of the natural wood to still show through.

HOW STURDY ARE THE BEDS WHEN CONSTRUCTED?
Strong enough to withstand an invasion of wilderbeasts (although this has not actually been tested under laboratory conditions we believe it to be true). You will not find a stronger bed on the market. The timbers themselves are much thicker than those normally used (see the photo on our homepage) and the fixings are awesomely strong. But dont take our word for it - come and visit us!

WHY DONT YOU HAVE ONLINE ORDERING?
Well for one thing we still mix with people who wear tank tops and have fondue sets and for another we have learnt from experience that our customers prefer to talk to a human being when making such an important purchase. There are so many possibilities with the Maxi System and it would be quite a complicated website if it could cope with all the issues that crop up. That said, if you know precisely what you require and dont wish to spend time chatting about the price of bananas then please drop us an email with all the details, contact numbers, address etc and we will call you back to get the payment details.

WHY DONT YOU SELL OTHER MAKES BESIDES THUKA?
We have thought long and hard about this but having seen the competion we have reached the conclusion that the Maxi System really does stand head and shoulders above the rest both in terms of flexibility and construction quality. Its as simple as that. We are the only Thuka Specialists in the UK and this also allows us to have a wealth of knowledge about our product line.

DO YOU PRICE MATCH OTHER WEBSITES?
Standard of service - not just at the point of sale but also on the rare occasion that something should go wrong - is paramount to us and is more important than trying to corner the market by cutting overheads to the bone just to get the cheapest price. However we would be niaive to think that cost was not important to our customers so we strive to keep prices generally in line with other retailers. If you find the same products elsewhere significantly cheaper then let us know and we will look into it and see what we can do. However please ensure that the products really are genuine MAXI and not one of the many look alikes that are only similar when seen on small website images. Some sites also sell end of line/discontinued products that are not made to the same high specification. Also ask if they carry their own stock (which can dramatically reduce delivery time). Also, please remember that once you have bought the initial combination from us we will not charge delivery on ANY future orders within mainland UK. Finally, we use our hard earned dosh to fund this business rather than yours, preferring to deduct the money from your credit card once we are safe in the knowledge that the goods are on their way to you, not at point of sale which is so often the case with other retailers.

WHAT IS THE DIFFERENCE BETWEEN SAFETY RAILS AND A SAFETY PACK?
The extra Safety Rails are a complete set of rails to go around the top bed (making 3 horizontal planks in total per side) and thus provide extra safety for younger children. The Safety Pack is the set of grab rails for the ladder. You also get luminous self-adhesive plastic pads to stick on the treads and luminous caps to insert on the top of each of the four corner posts of the bed. The safety Pack is available in pink or blue and is a particularly useful addition for younger children especially with straight ladders.

WHAT ARE THE MATTRESSES LIKE AND DO I HAVE TO BUY NEW MATTRESSES IF I ALREADY HAVE SOME?
Comfy! They are interior sprung so far superior to non-sprung and foam mattresses often sold with cheaper bunk beds. Ideal for all ages but for extra comfort, especially for older children and/or adults we recommend either our new Tufted Mattresses or the Pocket Sprung versions. Though more expensive they give extra support to your back and will last longer so it is a wise investment if you can afford it. We dont insist that you buy the mattress from us and you may already have one that you wish to use. The size is 200cm x 90cm, which is fast becoming the norm in the UK, and the recommended depth is no more than 15cms so that with High Sleepers and top Bunks there is still a safe height to the top of the guard rails (although a set of extra safety rails will get around this problem if you are stuck). A standard UK single used to be 3' wide by 6' 3" long. If you have one of these the width is perfect but it will be about 3" short on the length. Many people simply shove a pillow in the gap if they wish to make do for now. Click here for further information on mattresses.

HOW EASY ARE THE BEDS TO ASSEMBLE?
As easy as peeling bananas...well almost. The components are made in Denmark, masters of flat pack, and contrary to what you often find with flat pack furniture the holes are accurately drilled and the hardware supplied is almost surgical in quality! You will find that you will have bits left over rather than be short of them and the instructions are straightforward. That said, we always supply our own sheet of helpful hints which we have formulated having assembled many MAXI combinations over the years and we recommend that you read these prior to starting. We are also only an email or phone call away should you get stuck! It is possible to assemble on your own but it is easier and quicker with two.

DO YOU OFFER AN ASSEMBLY SERVICE?
For most areas in the UK yes but please call or email for prices, stating location and type of combination (bunk bed or midsleeper etc.)

HOW LONG IS DELIVERY?
This is often the 64 thousand banana question! 4 weeks is the official delivery time for the majority of areas but please let us know if delivery is urgent and we will see what we can do. We carry a large stock of MAXI in our own warehouse which means that we are less reliant on supplies from Denmark than most. Many of our orders are delivered in under 2 weeks and next day delivery is often possible though an additional charge may be payable. Smaller items such as tents are usually dispatched via Royal Mail for delivery within a day or two.

CAN WE COLLECT THE ORDER FROM YOU?
Very often yes but please call us first to check stock.

CAN WE HAVE AN EVENING OR WEEKEND DELIVERY?
This can often be arranged but does sometimes incur an additional charge. Please advise your location and order so that we can advise the options and costs.

WHAT AGES ARE RECOMMENDED FOR THE VARIOUS BEDS?
The so called experts (you know your child best!) say that with Bunk Beds and High Sleepers the minimum recommended age is 6 but as we all know it very much depends on the individual child. In our experience the little chimps have no difficulty after 10 minutes of clambering! We had to put our 4 year old in a High Sleeper simply because we did not have the space for anything else but as she was always climbing up into her older brother's high sleeper anyway we could not see a problem! If you are particularly concerned you can always add an extra set of rails to cocoon the top bunk/high sleeper even more. This is shown on Maxi 19. Also, the Safety Pack (available in pink or blue) obviously helps with getting up and down the ladder (especially if you choose the vertical version rather than the slanting one) but again this is not essential. There are no recommended minimum ages for the Mid Sleepers.

CAN A SLIDE BE USED WITH A BUNK BED OR HIGH SLEEPER?
Yes with a bunk bed but note that you will have to have a straight ladder. The slide cannot be used with a High Sleeper.

Got any suggestions for more FAQ? Let us know!